Dr. W. Edwards Deming is a household name for those of us in the business of quality. His 14 Points on Quality Management are at the heart of what we do on a daily basis. He is most notably credited for the growth of Japanese industry following the Second World War, as well as re-invigorating the American auto industry, with Ford taking second place in global sales in 1992. His commitment to continuous improvement meant that he was never satisfied with the status quo – instead looking for ways to progress everything around him.
At PQ Systems, our goal is always to ensure quality among our customers. Therefore, it should come as no surprise that Michael J. Cleary, PhD, founding president of PQ Systems learned much of what he knows today from Dr. Deming himself.
Dr. Cleary met Dr. Deming through his association with Ford Motor Company, where Deming led a quality improvement initiative for the company and its suppliers. Dr. Deming invited Dr. Cleary to participate in some of his sessions with the company.
As a professor of business statistics, Dr. Cleary wanted to bring the concept of quality in industry to undergraduate and MBA classrooms, and was able to arrange meetings with Dr. Deming to discuss mutual interests and approaches. Together, they worked on a twelve-part video training initiative, The Transformation of American Industry that Dr. Cleary developed along with Carole and David Schwinn for community college training sessions. Over the course of a decade, the sessions attracted hundreds of quality professionals.
Deming’s philosophy also formed the fundamental basis for PQ Systems, which Cleary started in order to help organizations demonstrate proof of the quality of their products and services . Today, as always, we maintain our commitment to quality and are proud of our close association with Dr. Deming. In everything we do, we strive to continuously improve while helping our customers to do the same.