Data in everyday life: Online sales – Black Friday vs. Cyber Monday

Drew LeisenFollowing a day of family, football, and food, many Americans shrug off their turkey-induced comas to prepare for America’s second favorite pastime – Christmas shopping! Some shoppers avoid the long lines and late nights often found at brick-and-mortar stores on Black Friday and choose to shop online or participate in a mega-event the following week, coined Cyber Monday. Online Christmas shopping has more than tripled over the past six years as this means of shopping is more accessible and convenient and comes with a far reduced risk of being trampled by the stampede of shoppers racing to get their hands on the latest craze!

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Bytes and pieces: News you can use

Our World Quality Month promotion winner is Gene Barnard (Heath Manufacturing Co., Michigan). He will receive a package of PQ products, with our congratulations!

Conference themes announced: The 2017 World Conference on Quality and Improvement, with focus areas of risk and change, customer experience, and the competitive advantage of quality are among themes for the May 1-3 conference in Charlotte, NC.

Global food recalls: International companies have been notified of food recalls related to bacterial contamination and other issues.

Culture of quality: Here are signs that indicate that a culture of quality improvement is not in place in an organization.

Coordinating back and front: Preventing silos in company processes demands harmony between front and back office operations.

Data management means better timing and an understanding of the wider system

Barb ClearyAs World Quality Month celebrations are replaced with attention to holiday celebrations and November’s focus fades into the distant past, facing a new year in the darkness of December may represent an opportunity to pay attention to issues related to developing and managing technology and contemplating the future of a company or organization.

Last month’s issue of Harvard Business Review, with a cover story related to “What really keeps CEOs awake at night,” addressed the timing of innovative technologies in an article authored by Ron Adner and Rahul Kapoor (https://hbr.org/2016/11/right-tech-wrong-time). We all know of technological innovations that have been released too late and missed the revolution (the article cites Blockbuster’s failure to address the shift from rentals to streaming, for example), as well as those that have been ready too soon, falling into a market that does not perceive their value.

To avoid the “right tech, wrong time” scenario, Adner and Kapoor suggest looking more closely at the ecosystems that support technologies. Understanding the competition between the new and the old ecosystems can help to assure more accurate predictions about the timing of transitions, and to render decisions about allocating resources more effective.

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Bytes and pieces: News you can use

World quality focus: November is World Quality Month. Celebrate by entering to win a collection of PQ Systems tools and gear.

Customers as “small data:” Making connections with customers may represent a growing trend.

Food recall: Tyson has recalled 5-pound bags of chicken nuggets sold at Costco.

UK quality experts recognized: Automotive and aerospace industry quality management specialist G&P has been named as one of Britain’s fastest growing companies achieved through international sales growth.