Bytes and pieces: News you can use

World quality focus: November is World Quality Month. Celebrate by entering to win a collection of PQ Systems tools and gear.

Customers as “small data:” Making connections with customers may represent a growing trend.

Food recall: Tyson has recalled 5-pound bags of chicken nuggets sold at Costco.

UK quality experts recognized: Automotive and aerospace industry quality management specialist G&P has been named as one of Britain’s fastest growing companies achieved through international sales growth.

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PC satisfaction: After a three-year slide, customer satisfaction with computers has rebounded.

Focus on supply chain quality: This company utilizes the work of the quality department to assure efficient performance in its supply chain.

Reducing wait time: Steps to reduce hospital wait time or delivery of baggage at airport may not immediately affect customer satisfaction.

Product recalls: Information about product recalls is available from the U.S. Consumer Product Safety Commission.

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Conference registration: The AIAG 2016 Quality Summit will be held September 29-30 in Novi, MI. This year’s theme is “Surviving and Thriving Through Industry Transformation.”

Takata airbag recall: Choosing a supplier on the basis of price alone has created the world’s largest recall effort.

AME conference:  The annual conference of the Association for Manufacturing Excellence (AME) will take place in Dallas, October 24-28. The AME conference is the largest lean and continuous improvement conference in the world.

Food quality: Antibiotic-resistant E. coli bacteria has been found in one in every four chicken samples collected from the UK’s largest supermarkets.

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PQ Systems will be exhibiting at IMPACT Manufacturing Summit, October 23-25, 2016 in Chicago. Register today and receive a complimentary VIP pass.

Tomorrow’s leaders: Young manufacturing leaders are recognized by the Society of Manufacturing Engineers.

Recalled products: Information about all product recalls and alerts, from food to boats is available from government agencies.

Recycling  packages: Consumers increasingly consider the environmental impact of food and drink packaging.

Ethical companies: The Ethisphere Institute’s list of World’s Most Ethical Companies includes Baldrige winners.

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Are fakes better quality? Many Chinese-made counterfeit products are now of “better quality” than the genuine article, the founder of e-commerce giant Alibaba has said.

American car quality: Domestic automotive manufacturers have won more Total Quality Awards than their foreign competitors.

Keys to selecting gage software: See Steve Daum’s article listing keys to selecting the right gage management product in the June issue of Quality.

Uses of charts: Donald J. Wheeler discusses the ways in which process behavior charts are used as “report cards.”

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Registration is open: The annual International Manufacturing Technology Show (IMTS) will take place at McCormick Place in Chicago on September 12-17.

3-D printing in manufacturing: HASCO has developed a method to produce low volumes of injection molded prototypes with Stratasys 3-D printing.

Manufacturing employment up: Manufacturing employment rose in April after lower rates in March.

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Safe food transport: The FDA Food Safety Modernization Act (FSMA) rule on Sanitary Transportation of Human and Animal Food is now final, protecting foods from farm to table by keeping them safe from contamination during transportation.

3-D printing saves production costs: Company has halved production costs for direct manufacturing customers in automotive and aerospace with 3D production.

Five “Whys” still apply: Asking the right questions is important; these might include “What?” as well as “Why?”

Deming interview: Check out this rare 1984 full-length interview with W. Edwards Deming, part of the “Transformation of American Industry” project developed by Michael J. Cleary, Ph.D., and David and Carole Schwinn.

PQ at ASQ conference: Stop by the PQ Systems booth #716 in the exhibit area during the World Conference on Quality and Improvement, May 16-18 in Milwaukee.

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Food recall: Nestle has recalled DiGiorno Pizza as well as Lean Cuisine and Stouffer’s frozen dinners after glass fragments were discovered.

Best hospitals named: Healthgrades has announced its list of America’s 50 and 100 Best Hospitals for 2016.

Quality conference: The 2016 World Conference on Quality and Improvement, sponsored by the American Society for Quality (ASQ) will take place May 16-18 in Milwaukee. Register here.

Learning events: Training seminars and webinars, including those offered by PQ Systems, are listed by date on

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GAGEpack 12 is ready! A handy dashboard, enhanced color coding for columns, and a timesaving archive system are among features of the newest version of this bestselling software solution, released this month.

3-D printing: Assuring quality in 3-D metal output is a quest at Lawrence Livermore National Lab.

New ISO standards: ISO 9001:2015 has been published—the first major revision of the standard for quality management since 2000.

Food safety grant: The FDA will provide funding for training and technical assistance in implementing the Food Safety Modernization Act through regional centers.

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Recalls: January consumer product recalls ranged from bodysuits to bikes and hoverboards. Safety is a primary concern, though product quality is called into question as well. Check on recalled products.

Conference in southwest: ASQ’s annual two-day Lean and Six Sigma Conference will open in Phoenix on February 29. Registration is open now for the event.

Healthcare conference: It’s not too early to register for the May 11-12 National Quality Summit, sponsored by the National Association for Healthcare Quality (NAHQ).

Quality management: This document from ISO outlines eight principles of quality management that are listed in ISO 9000:2005, Quality management systems – Fundamentals and vocabulary.