Bytes and pieces: News you can use

PC satisfaction: After a three-year slide, customer satisfaction with computers has rebounded.

Focus on supply chain quality: This company utilizes the work of the quality department to assure efficient performance in its supply chain.

Reducing wait time: Steps to reduce hospital wait time or delivery of baggage at airport may not immediately affect customer satisfaction.

Product recalls: Information about product recalls is available from the U.S. Consumer Product Safety Commission.

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