Bytes and pieces: News you can use

Standards conference: The International Conference on Quality Standards, with a theme of Enhancing Customer Experience Through Standards Implementation, takes place November 9-10 in Indianapolis.

Surveying cable quality: American Customer Satisfaction Index (ACSI) of communications industries ranks cable providers.

Worst companies: Consumerist ranks the companies that are at the bottom of the quality and service index.

Quality and transparency: Could a quality management system’s transparency have prevented Volkswagen’s disaster?