Bytes and pieces: News you can use

Patient safety: The apparent quiet of early morning (4 a.m. to 7 a.m.) is when hospitals may be least safe for patients.

Quality paradox: Managers may spend more time fighting fires than preventing them, Arun Hariharan points out.

Presentation reminder: Matt Savage, Support and Training Services Director for PQ Systems, will offer a session, “Spec Limits—What you don’t know can hurt you,” at the 2015 Lean & Six Sigma World Conference in Houston, March 11-12.

Tools for improvement: See this article on affinity diagrams by Barbara A. Cleary, Ph.D.