Bytes and pieces: News you can use

Drug quality: The FDA has shut down 1,677 online pharmacies, citing substandard or counterfeit products.

Measuring service quality: While productivity data for manufacturing may be easily accessible, service quality is sometimes harder to evaluate. This case study outlines an approach.

Data security: Current attention focused on leaks and corruption of data gives one pause about data security in one’s own organization.

Project governance: How is it different from project management or portfolio management? Here’s an easy-to-understand discussion.