Winners of last month’s quiz and a copy of Quality Gamebox are Bill Aldinger (Aspen Technology); Lewis Alley (Core Molding Technology); and Margaret Decker (Good Sam Hospital, New York). Congratulations! For this month’s quiz, and a chance to win a copy of Quality Gamebox, go to Quality Quiz. Submit your response by June 29 to be entered in the drawing.
Alene Machyne’s frustration at the number of defects produced by Write Wright Manufacturing is palpable. After all, she’s pulled out every tool in her management toolbox, and defect numbers continue to rise. She has just looked at monthly numbers for the pen manufacturing plant, and they are not any better than last month’s, which were at near-historic highs. She has tried enhanced inspection, threats, promises, pep talks by the president—what else can she do?
Alene consults with Reed N. Wright, the company president, acknowledging that she’s at her wits’ end, and admitting that she does not know how to stop the hemorrhaging of defective products from the company’s assembly line.
“I think we need some outside help,” she says.
Reed concurs in this opinion, and happens to know a consultant to manufacturing who is not only an expert on robotic inspection, but has had experience with employees who continue to make defective products. “Installing the robotic inspectors will free up people to work harder on the line,” he points out. He suggests to Alene that she call the consultant, Cal E. Brate, to see if he can help.
What is the best course of action for Reed N. Wright and Alene Machyne to take to address the problems at Write Wright?