Reader survey: Process monitoring tools and SPC charts

One of the most important activities that can help maintain the quality of any good or service is to collect relevant data consistently over time, plot it, and examine the data points carefully. Tell us what type of chart you depend on most. Plus, see the results of last month’s poll.

Here’s a reader survey question for June: What kind of chart do you depend on most for process monitoring? Statistical process control charts and other statistical tools have become a fundamental part of data analysis for most organizations, but we all have our favorite type that serves specific needs best. Let us know by June 22 so we can include your response in next month’s chart.

Thank you for participating in our survey!

Consumer-based electronic devices technical support

Last month, we asked how you would characterize your experience with technical support for consumer-based electronic devices you have purchased. Here are the results of your responses.