I occasionally get the urge to write some thoughts. These often end up as files on my computer; never to be opened or used again. Every few years, I sort by date and start deleting the oldest files. Once in a great while, some document will feel more useful and I’ll develop it further. Eventually, I might show it to someone and say, ‘do you think anyone would read this?’ Usually the answer is no. Here is an exception. The article includes thoughts I’ve developed after several years and many customer conversations about the experience of implementing SPC. Thanks to Barb Cleary and Beth Savage for cleaning this up and finding a publisher, Quality Digest.
If you have comments or questions drop me an email at firstname.lastname@example.org