With Mother’s Day just around the corner, it’s important to find the ideal gift that mom would enjoy. Here are a few ideas to help you select the perfect gift.
Send us a data source with your suggestion, and we’ll show you how a CHARTrunner chart can clarify information.
Source: Cozi
Winners of last month’s quiz and a copy of Quality Gamebox are Brian Batchelor (consultant); Ajay Bengali (Raytheon); Hoshy Dhondy (Intertek Testing Services); Terri Dulude (Kent Hospital); and John Nicholas (Quality Castings Company). Congratulations! For this month’s quiz, and a chance to win a copy of Quality Gamebox, go to Quality Quiz. Submit your response by May 25 to be entered in the drawing.
Technical support is a key factor in overall customer satisfaction. How would you characterize your experience with technical support for consumer-based electronic devices you have purchased? Plus, see the results of last month’s poll.
Knowing the difference between different kinds of charts depends on not only understanding the relative advantages that each offers, but also knowing what information one wants to derive from the data. As we saw in an earlier column, it is critical to know how the data can be analyzed with respect to specific information that is required, and perhaps to anticipate other uses that the data might serve at the same time. Steve Daum discusses the differences between run charts and control charts, and offers perspectives on the benefits of control charts.
Most people agree that motivation is important to success in both professional and personal life. In taking initiative with respect to supporting others, David Schwinn discusses what he calls “relational autonomy”—the ability to act to move toward chosen goals while recognizing that goals and actions toward those goals are influenced by context. Professionals, managers, and leaders in the Six Sigma efforts can move in this direction to give others creative freedom as they choose ways to do their work.
With spring breaks and worldwide Easter-week travel this month, it appears that international travel may reflect economic optimism. Whether that’s the case or not, comparative travel figures show some trends, as this CHARTrunner chart indicates.
Source: World Tourism Organization
Inadvertent clicks on default settings can wreak havoc with measurement systems, costing time and money. Up-front action will head off the mess.
Last month, we reported improvement in auto quality, and asked readers if they had reliability issues with their cars. Our question: How many repairs does your car require in a year?