Improving quality in the supply chain—by talking about it

Barb ClearyWord of mouth may have the greatest influence when it comes to sharing information—both positive and negative– about products and services, most will agree. We think of a neighbor raving about his new lawn mower, or a co-worker sharing a positive experience with a plumbing service. While consumer products come to mind when we talk about word of mouth, the same process applies when it comes to the supply chain that produces these products.

Large automotive manufacturers such as Ford or GM depend on countless purveyors of parts and services that go into the final product, and count on these suppliers to provide quality products to support the final product quality. Certification to standards such as the ISO 9001 requirements are created to assure that this will happen.

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Bytes and pieces: News you can use

Analytics and intelligence: Here are ten business intelligence trends you will want to consider in a changing business environment.

Golf analyzed: Davis Balestracci uses golf statistics to demonstrate how information is gleaned from data.

Quality as competitive edge: In the race for manufacturing success, Dan Slater says, quality is more important than productivity, even as the industry watches man-hours data.

Korean car brands top quality list: A J.D. Power study shows Japanese autos falling behind Kia and Hyundai models.

Quality quiz (July 2015): A classic quiz from Professor Cleary—and June’s quiz winners!

Mike ClearyWinners of last month’s quiz and a copy of Quality Quiz Classics are Scott Berman (Ultra Electronics, Round Rock, TX); and Charles Wynn (Emergent BioSolutions, Lansing, MI). Congratulations! For this month’s quiz, and a chance to win a copy of Quality Quiz Classics, submit your response by July 30.

To celebrate the life and work of Professor Cleary, we are featuring a classic quiz from our archives.

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Quality quiz (June 2015): A classic quiz from Professor Cleary—and May’s quiz winners!

Mike ClearyWinners of last month’s quiz and a copy of Quality Quiz Classics are Carol Rogers (The Cardinal Group); Barry Vojensky (D & D Manufacturing); and Clifford Lau (Bayer Polymers). Congratulations! For this month’s quiz, and a chance to win a copy of Quality Quiz Classics, submit your response by June 30.

To celebrate the life and work of Professor Cleary, we are featuring a classic quiz from our archives.

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