Data in Everyday Life: School Days

The long summer vacations of childhood that we may remember have given way to longer school years in many states. While the hours of instruction may be similar (around a thousand hours, for most states), the...

Seven-Step Process Improvement: Drive Out Fear to Empower Willing Workers

Although “Drive out fear” is among Deming’s Fourteen Points for managers, freedom from fear is not something that can be simply mandated. It must be carefully nurtured in order to create both the “pride in...

Quality Transformation: Truthfulness

Carole and I were in Europe recently, doing research on Practicing Wholeness, an approach to what is commonly called vertical leadership development, generated by Carole, a few other colleagues and friends...